Legal information

This page summarises the key legal terms that govern the services offered by Obsidianbaycasino and its on-site gaming operations at Obsidian Bay Casino. By using our services you confirm you meet local legal age requirements (18+) and accept the terms below.

For full privacy details, see Privacy Policy. For booking or direct enquiries, visit Contacts.

License & regulation

Obsidian Bay Casino operates under an authorised gaming licence and is supervised by the Kansspelautoriteit (KSA). All gaming activities are conducted on-site and in compliance with prevailing Dutch regulatory standards and licence conditions.

Operator: Obsidian Bay Casino B.V.
Regulator: Kansspelautoriteit (KSA)
Licence: valid and subject to public inspection upon request

Request licence details

Responsible gambling

We promote responsible play and apply customer protections including deposit & session limits, self-exclusion options, and staff training to identify harmful behaviour. If you or someone you know needs help, consult our front desk for support and referral to local assistance services.

18+Proof of ID is required for entry to gaming areas.

Anti‑money laundering (AML) & KYC

We maintain AML controls consistent with Dutch law. Transaction monitoring, identity verification (KYC), source of funds checks and record-keeping are implemented for risk mitigation.

Key procedures

KYC	Identity verification at check-in and prior to play where required
Reporting	Suspicious activities reported to relevant authorities
Records	Retention of transaction and ID records per regulatory timelines

Privacy & data processing

Personal data is processed lawfully for service delivery, security, regulatory compliance and fraud prevention. Details on data categories, retention and your rights are in our Privacy Policy.

Legal basis: contractual necessity, legal obligation, legitimate interests, or consent where applicable.
Rights: access, rectification, erasure, restriction, portability and objection (subject to legal limits).

Read full policy

Data protection officer and contact details available via Contacts.

Complaints & dispute resolution

We aim to resolve complaints promptly. If unresolved, parties may seek independent mediation or judicial remedies under Dutch law. Formal escalation steps are below.

Submit a written complaint via Contacts or to the reception desk. We acknowledge within 7 days and aim to resolve within 30 days.

If unresolved, parties may pursue mediation or arbitration by a recognised independent body. Costs and procedures depend on the chosen forum.

All agreements are governed by Dutch law. Disputes not settled amicably are subject to the exclusive jurisdiction of the competent Dutch courts, unless mandatory rules provide otherwise.

Compliance officer

For complaints handling and regulatory matters, contact via Contacts.

Terms & consumer information

These terms set out key consumer rights and operational rules. Guests must present valid identification upon arrival and comply with venue rules. Promotional offers are subject to specific conditions and may be withdrawn.

Minimum age: 18 years.
Identification: government-issued photo ID required.
Promotional terms: see individual offer terms.

Accessibility & consumer support

We strive for accessible services. If you require assistance or adjustments, please contact our team in advance so we can accommodate reasonable requests.

Contact support